Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. IF the item purchased is a special customized order, or if it requires complicated manufacturing process this may affect the processing time. We will let you know about this in this case. Due to the pandemic there might be delays in shipping beyond our control.

 

Domestic Shipping Rates and Estimates

For simple flat rate shipping: We offer free domestic shipping

Shipping option Estimated delivery time Price
Eco-high 1 to 2 business days $0
Black Cat Yasmato 1 to 2 business days $0

In-store pickup

Our in-store pickup hours are 10:00-17:30 on [Monday through Friday. Please have your order confirmation email with you when you come. We recommend checking with us if the order is ready before you come.

International Shipping

We offer international shipping to all countries.

Currently our international shipping is free of charge using EMS. If you would like to use expedited shipping please contact our staff to coordinate a fedex shipment which would cost an additional US $100.

Shipping option Estimated delivery time Price
EMS 7 to 14 business days $0
Fedex 1 to 3 business days  TBD case by case

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pearls.jp is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order or relevant updates from us within 14 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us.